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Privacy Notice

Last updated: November 2026

This Privacy Notice is provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (the "GDPR") and the Italian Personal Data Protection Code (Legislative Decree no. 196/2003, as amended by Legislative Decree no. 101/2018), by I.S.E. S.r.l. (the "Data Controller", "ISE", "we", "us") in relation to personal data collected through the website www.logotech-ise.com (the "Website"), including through the registration and members' area.

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1. Data Controller
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I.S.E. S.r.l. Registered office: Via delle Driadi, 45 - 00133 Rome, Italy Operating site: Via Luigi Einaudi, 7 - 00012 Guidonia Montecelio, Rome, Italy Email: [info@logotech-ise.com] Tel: +39 0774 579 365

Data Protection Officer (IT Department).

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2. What Data We Collect
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Depending on how you interact with the Website, we may collect:

  • Identification and contact data: name, surname, email address, phone number, company/institution, job role.

  • Registration/account data: username, password (encrypted), account preferences, communication history.

  • Commercial data: information provided when requesting a quote, placing an order, or entering into a sale agreement for ISE analysers, reagents, or related services.

  • Technical/navigation data: IP address, browser type, pages visited, and similar data collected automatically through the Website's technical functioning.

  • Cookie consent records: your cookie preference choices and the date/time they were given, collected via our cookie consent management platform. Full details on the cookies used and how to manage your preferences are set out in our separate Cookie Policy, which this notice does not repeat.

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We do not knowingly collect data relating to minors; the Website and its registration services are intended for professional and business users (healthcare professionals, laboratory staff, procurement contacts) and adults acting on behalf of an organisation.

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3. Purposes and Legal Basis of Processing
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Creating and managing your Website account/registration
Legal basis: Performance of a contract (Art. 6(1)(b))

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Responding to enquiries, quote requests, and providing pre-sale/after-sale support
Legal basis: Performance of a contract / pre-contractual measures (Art. 6(1)(b))

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Entering into and performing sale agreements for analysers, reagents, and services
Legal basis: Performance of a contract (Art. 6(1)(b))

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Complying with tax, accounting, medical device vigilance, and other statutory obligations
Legal basis: Legal obligation (Art. 6(1)(c))

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Sending product/service communications and newsletters
Legal basis: Consent (Art. 6(1)(a)), withdrawable at any time

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Preventing fraud, securing the Website, and managing IT risk
Legal basis: Legitimate interest (Art. 6(1)(f))
 

Managing and improving customer relationships
Legal basis: Legitimate interest (Art. 6(1)(f))

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4. Providing Your Data
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Providing identification and account data is generally necessary to register on the Website or to enter into a sale agreement. Where data is required, this is indicated at the point of collection. Refusal to provide such data may make it impossible for us to process your registration or fulfil a request.

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5. Recipients of Personal Data
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Your data may be shared, strictly for the purposes above, with:

  • ISE's employees and internal departments authorised to process data for the relevant purpose;

  • IT service providers, hosting providers, website maintenance contractors, and our cookie consent management platform provider, acting as data processors under Art. 28 GDPR;

  • professional advisors, auditors, and certification bodies (e.g., in connection with ISO 9001/ISO 13485 audits), where necessary;

  • carriers, freight forwarders, and logistics partners, for the shipment of ordered products;

  • banks and payment/insurance service providers, where relevant to a transaction;

  • competent public authorities, where required by law or by medical device vigilance and regulatory obligations under the IVDR.

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We do not sell your personal data to third parties.

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6. International Data Transfers
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Where personal data is transferred outside the European Economic Area (e.g., to a service provider or group company in a non-EU country), ISE ensures an adequate level of protection through mechanisms recognised under Chapter V GDPR, such as an adequacy decision by the European Commission or Standard Contractual Clauses. You may request further information on the safeguards applied by contacting us as indicated in Section 10.

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7. Data Retention
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Personal data is retained only for as long as necessary to fulfil the purposes described above:

  • Account/registration data: for the duration of your registration, and for [2 years] after account closure for statute-of-limitation and dispute-management purposes.

  • Contractual and transactional data: for the duration of the contractual relationship and thereafter for the periods required by Italian civil, tax, and accounting law (generally up to 10 years).

  • Marketing consent-based data: until you withdraw consent or unsubscribe.

  • Medical device vigilance/traceability records: for the periods required under the IVDR and applicable quality system procedures.

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8. Your Rights
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Under Articles 15–22 GDPR, you have the right to:

  • obtain confirmation of whether we process your personal data, and access it;

  • obtain rectification of inaccurate or incomplete data;

  • request erasure of your data ("right to be forgotten"), where applicable;

  • request restriction of processing in certain circumstances;

  • object to processing carried out on the basis of legitimate interest or for direct marketing;

  • request data portability, where processing is based on consent or contract and carried out by automated means;

  • withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;

  • lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or with the supervisory authority of your habitual residence or place of work.

To exercise these rights, contact us using the details in Section 10.

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9. Automated Decision-Making
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ISE does not carry out processing based solely on automated decision-making, including profiling, that produces legal or similarly significant effects on data subjects.

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10. Contact
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For any question about this Privacy Notice or to exercise your rights, please contact: Email: [info@logotech-ise.com] Post: I.S.E. S.r.l., Via delle Driadi, 45, 00133 Rome, Italy Or use our Contact page.

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11. Changes to This Notice
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We may update this Privacy Notice to reflect changes in our processing activities or in applicable law. The date of the last update is shown at the top of this page. We encourage you to review it periodically.

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